Refund policy
Returns & Refunds
Our 60-Day Money-Back Guarantee
We want you to feel completely confident trying Exovera. If you don't see a visible improvement in the appearance of your skin within 60 days of your purchase date, we'll refund you — simple as that.
How to Request a Refund
- Email us at [support@exovera.vip] within 60 days of your original purchase date
- Include your order number and a brief note about your experience
- We'll confirm your refund within 1-2 business days
- Your refund will be issued to your original payment method within 5-7 business days
No need to return the product. Keep the bottle — we don't require you to ship anything back.
What's Covered
- One refund per customer, per product
- Applies to your original purchase or, for subscribers, your most recent shipment
What's Not Covered
- Original shipping costs are non-refundable
- Orders past the 60-day window from the original purchase date
- Multiple refund requests on repeat purchases of the same product
Subscription Orders
If you're on Subscribe & Save, a refund request applies to your most recent charge/shipment only. To stop future shipments and charges, cancel your subscription separately — refunds do not automatically cancel your subscription. See our [Purchase Options & Cancellation Policy] for how to cancel.
Damaged or Incorrect Items
If your order arrived damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or refund at no cost to you — this doesn't count against your one-refund limit.
Questions?
Reach out anytime at [support@exovera.vip]. We typically respond within 24 hours.